List of Trainings

The 7 Skills of Critical Thinking 

Creative Thinking
Critical Observation
Being Adaptable 

Driving Innovation 

Thinking Logically 

Problem-Solving 

Dealing with Uncertainty 

Introduction to Coaching
Using Coaching Models 

Establishing a Coaching Culture 

Building Trust & Rapport
Asking the Right Questions
The Art of Listening
The Power of Silence
The Importance of Goal Setting 

Creating Accountability
Giving Effective Feedback 

Equality and Diversity 

Sexual Harassment 

Fire Safety Awareness 

Drug and Alcohol Abuse 

Anti-Bribery Practices 

Anti-Money Laundering 

Active Shooter 

Code of Conduct 

Whistleblowing 

Conflict of Interest 

Communicating under Stress 

Using Body Language 

Interpreting Body Language 

Tone of Voice 

The Art of Storytelling 

Assertive Communication 

Managing Anger 

Emotional Literacy 

Managing Up 

Email Etiquette 

Using the Right Language 

Nurturing Customer Relationships 

Practicing Positivity
Achieving Clarity
Maintaining Composure 

Maintaining CS Across Channels 

The Importance of Brand 

Customer Relationships 

Customer Loyalty 

Effective Problem Solving 

Handling Complaints Gracefully 

Cross-selling and Up-selling 

Managing Customer Expectations 

Technology
Going beyond Customer Service 

Understanding Customer Types (Personas) 

Anticipating Customers' Needs
Customer Service Coaching
Managing Remote Customer Service Teams 

Customer Service through Social Media 

High-Touch Customer Service 

Self-Service Customer Management 

Empowering Customer Service
Tracking & Improving the Customer Experience 

Customer Service is not a Cost Center 

The Power of a Strong Password 

The Danger of Viruses & Malware 

Keeping Your Data Safe
Keeping Your Mobile Safe 

The Risks of Ransomware
Network Security & Cloud Computing 

Phishing & Anti-Spam Software 

Social Engineering
Internet of Things Attacks
Security & Compliance Audits
Identity Theft
GDPR
Data Protection
Data Breaches
PCI DSS (Payment Card Compliance) 

Information Security
Wi-Fi Security
Use of External Drives
Incident Management & Response 

Threat Surveillance (24/7 Monitoring) 

Penetration T

Data Literacy
The Power of Big Data
Visualizing Data
Data Ownership
The 5 Cs of Report Writing 

Developing Research Skills
The Basics of Business Writing
The Stages of Report Writing
Report Writing: The Power of Visuals 

What is Digital Transformation?
Why do you Need a Digital Culture?
The Four Types of Digital Transformation 

Digital Disruption
The Design Thinking Mindset
What is a Digital Transformation Strategy? 

The Power of Data Visualization
The Impact of Training on Digital Change 

Leading a Digital Transformation
Is Digital Transformation Just Change? 

The Key Values of Equality, Diversity and Inclusion 

Unconscious Bias
Recognizing Your Privilege
Gender Inclusion 

LGBT Awareness and Inclusion
Types of Discrimination
Digital Accessibility
Confronting Discrimination
Becoming an Inclusive Leader
The Value of Diversity and Inclusion in the Workplace 

What is EQ?
Self Awareness
Self Regulation
Emotional Intelligence: Motivation 

Emotional Intelligence: Empathy
Social Skills
Improving your EQ
Conflict Management using EQ 

Collaboration & Developing EQ in Teams 

Creativity and EQ 

Having Tough Conversations 

Implementing a Performance Plan
The Correct Way to Dismiss an Employee 

Disclosure of Dismissals
Effective Exit Meetings 

Add a description about this itemThe Five Ps
The Entrepreneurial Mindset
Being Curious
The Power of Imagination
Being Self-Aware
Building Relationships & Networking 

The Power of Influence
Taking Calculated Risks
Being Prepared to Fail
Turning Ideas into Action